Terms and Conditions
30-day full money back guarantee

tryNEWA.com is a special promotion website that exclusively offers NEWA at a discount with upgraded package and return terms.
As a customer of this NEWA special promotion you are entitled to a 30 days full money back guarantee including return shipping. The 30 day time period starts from the day you receive your package.

To qualify for this offer you must have purchased directly from TRYNEWA.COM. If purchased from another retailer, please contact them directly for information on their return policy.
In order to maximize the treatment results with NEWA it is recommended you perform a full treatment series of 3-5 times a week for a period of 1 month. After the end of the first month, you may want to continue maintenance treatments 2 times a week. If for any reason you would like to return your NEWA device and you are within the 30 day guaranteed time frame, please call our Customer Support team at 877-622-6392.

You will be given a Return Merchandise Authorization number (RMA number) and a return address. All returns must include the RMA number otherwise we would will not be able to process the return and crediting credit your purchase.

Once your package is received we will process your refund in up to 10 business days.


Warranty

EndyMed, the manufacture of NEWA, is committed to the quality of its products. Each NEWA device is rigorously tested for quality and performance.
The NEWA device is covered by a one-year manufacturer’s warranty from the date of your original purchase. This warranty covers defects in materials and workmanship. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device will void the warranty

The warranty implies the revision and replacement of parts free of charge within the one-year warranty period (unless an extended warranty was purchased). EndyMed will fix your device unless we decide it needs to be replaced, in which case we will send a new product, free of charge. Warranty is only available to customers who purchased NEWA through this site or from authorized vendors. If you need to use your warranty, please call our Customer Support Team at 877-622-6392 and send your device along with the original receipt or invoice to the given address.

Price Match Guarantee Policy Details

We want customers to know that they are getting a good deal. 
We'll match the product prices of key online and local competitors.

Special considerations:
At the time of sale, we price match all local retail competitors (including their online prices).
If we lower our online price during the return and exchange period, we will match our lower price, upon request.
One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.

FIND IT. CHAT WITH A NEWA ASSOCIATE.
While online, find a qualifying product that you want tryNEWA.com to price match. Make sure the product you would like to price match is identical to our competitor's product (it must be a matching brand with identical model number and color). tryNEWA.com orders are available for price matching by phone.

Chat to Request a Price Match
You can call NEWA Customer Support team at 800-314-7508 for price match request. Please be prepared to direct our Associate to the ad or website that is displaying the current lower price you would like to match.